Refund Policy
Our 30-day money-back guarantee, cancellations, and how refunds are processed.
Last updated: August 7, 2026
This page summarizes the refund and cancellation terms for the hosted Searchmetrica service, operated by Metrica Labs LLC. It reflects Section 2.7 of our Terms and Conditions; if there is any conflict, the Terms and Conditions control.
30-day money-back guarantee
If you are not satisfied with your paid subscription, you may request a full refund of your most recent subscription charge by emailing support@searchmetrica.com within thirty (30) days of that charge. Include the email address associated with your account so we can locate your billing record.
The guarantee applies to subscription fees only. It does not apply to separately purchased usage or top-up credits that have been consumed. If you purchased a credit pack that is entirely unused, contact us and we will review the request.
We reserve the right to review each refund request and to decline a refund where we reasonably suspect fraud or abuse of the guarantee (including repeated subscribe-and-refund cycles), a violation of our Terms and Conditions or Acceptable Use Policy, or other misuse of the service or of this policy.
Cancellation
You may cancel your subscription at any time from your billing portal. Your access continues through the end of the current billing period, and no further charges will be made. Cancelling does not by itself trigger a refund; to request one under the guarantee, email us as described above.
How refunds are processed
Approved refunds are issued to the original payment method through our payment processor, Stripe. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. All charges and refunds are in US dollars (USD) and are billed by Metrica Labs LLC.
Billing questions and disputes
If you believe you were charged in error, or you do not recognize a charge from us, please contact us at support@searchmetrica.com before disputing the charge with your bank — we can usually resolve billing issues within a few business days.
Contact
Metrica Labs LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, US
Email: support@searchmetrica.com